Frequently Asked Questions
Everything you need to know about RuhmFabrik. Can't find what you're looking for? Our support team is available 24/7.
🛒 Ordering & Delivery
How do I place an order? +
Simply choose your desired service, select a package, enter your public profile or post link, and complete the secure checkout. No account registration or password is needed — just a valid link and payment.
How fast will my order be delivered? +
Most orders begin processing within minutes of payment. Delivery speed depends on the service type, package size, and current platform conditions. Smaller packages are often completed within hours, while larger orders may be delivered gradually over 24–72 hours to maintain quality.
Can I place multiple orders at the same time? +
Yes! You can place orders for different services or different accounts simultaneously. Each order is processed independently. For the same post or profile, we recommend waiting until one order completes before placing another.
Where can I track my order? +
After checkout, you'll receive a confirmation email with a secure tracking link. Use it to monitor your order status in real time. If you didn't receive the email, check your spam folder or contact support.
🔒 Safety & Privacy
Do I need to share my password? +
Absolutely not. We never ask for your social media password, login credentials, or any private account access. We only need your public username, profile URL, or post link to deliver your order.
Is my personal information safe? +
Yes. All transactions are processed through SSL-encrypted payment gateways. We do not store credit card details on our servers, and we never sell or share your personal data with third parties.
Will my account get banned or suspended? +
Our services are designed to work within platform guidelines. We deliver engagement gradually and organically to minimize any risk. We've served over 500,000 customers worldwide with an excellent safety track record.
💳 Payments & Pricing
What payment methods do you accept? +
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as other secure payment options available at checkout. All payments are processed through trusted, PCI-compliant payment providers.
Are there any hidden fees? +
No. The price shown on the package is the total price you pay. There are no hidden charges, subscription fees, or recurring billing. Every purchase is a one-time transaction.
Do you offer discounts for bulk orders? +
Yes! Our larger packages offer better per-unit pricing. The more you order, the more you save. Check each service page for detailed pricing tiers.
🔄 Refunds & Refills
What is your refund policy? +
We offer refunds for undelivered or partially delivered orders. If your order experiences an issue, contact our support team with your order ID before filing any dispute. Full details are available on our Refund Policy page.
Do you offer a refill guarantee? +
Yes. Most of our services include a 30-day refill guarantee. If you notice a drop in engagement during the guarantee period, contact support with your order ID and we'll replenish the missing amount at no extra cost.
How do I request a refund? +
Email support@ruhmfabrik.de with your order ID, the email used at checkout, your target profile/post link, and a brief description of the issue. Our team will review and respond within 24 hours.
⚙️ Services & Platforms
Which platforms do you support? +
We offer growth services for Instagram, TikTok, YouTube, and Facebook. This includes followers, likes, views, comments, shares, saves, and subscribers depending on the platform.
Are the followers and likes from real accounts? +
Yes. We deliver engagement from real, active profiles. Our premium services ensure high-quality engagement that looks natural and helps boost your credibility and algorithm performance.
What happens if my profile is set to private? +
Most services require your profile or content to be set to public during delivery. If your account is private, restricted, renamed, or deleted while an order is active, delivery may fail or be delayed — and may not qualify for a refund.
Are you affiliated with Instagram, TikTok, or YouTube? +
No. RuhmFabrik is an independent service provider. We are not affiliated with, endorsed by, or connected to Instagram, TikTok, YouTube, Facebook, Meta, Google, or any other social media platform.
Still Have Questions?
Our support team is available around the clock to help you with anything. Reach out and we'll get back to you as fast as possible.